Terms and Conditions — Online Coaching
Version: 8 September 2026 — revision 2
1. Who provides the services
Online coaching is provided by Matouš-Bohuslav Cipro, a sole trader registered in the Czech Trade Licensing Register, business identification number (IČO) 19205309, with a registered business address at K zahrádkám 997/19, 155 00 Praha 5 – Stodůlky, Czech Republic.
Email: matous.cipro@gmail.com
Telephone: +420 730 547 315
“We”, “us” and “our” mean Matouš-Bohuslav Cipro acting as the sole trader identified above. “You” means the customer entering into the coaching agreement. If coaching is purchased for a minor, “athlete” means the person receiving the coaching.
2. Scope of these terms
These terms apply exclusively to our online coaching services. The service is personalised strength and powerlifting coaching, provided remotely. Depending on the individual offer, it can include training programming, programme adjustments, technique feedback and general sports nutrition guidance, together with daily communication. Coaching materials and advice are delivered by email; any additional communication channel must be agreed with you.
The precise services, coaching period and deliverables are set out in your individual written offer. That offer forms part of the agreement. Individually agreed provisions take priority over these terms, subject to mandatory law.
3. Enquiries, offers and agreement
Sending an enquiry does not create a paid coaching contract. Following our discussion, we send you an offer in English setting out the service, total price and currency, applicable taxes, payment method and due date, start date, duration, and any minimum commitment or renewal arrangements. You may ask questions or correct your details before accepting.
The contract is formed when we receive your express acceptance of that offer and these terms by email, unless the offer clearly specifies a different acceptance process. We supply these terms and the withdrawal information before you commit, and send a confirmation in a form you can retain before coaching begins. Please keep those emails. Merely browsing the website does not constitute acceptance.
4. Individually agreed prices and payment
Prices are agreed individually following communication with you. There is no universal fixed price. The amount payable, what it covers and the payment schedule must be confirmed before you accept the offer. Any additional service or charge requires your express agreement. We do not increase the price of an agreed coaching period without your agreement.
Payments must be made by the due dates stated in the offer. Where advance payment is agreed, coaching starts after that payment and on the agreed start date, subject to section 8. Your normal internet, email and telephone costs are your responsibility. We do not charge a premium rate for contacting us.
5. Coaching delivery and communication
We provide the agreed coaching with reasonable care and skill throughout the agreed period. Daily communication means access to coaching communication on each day of that period, with responses handled as part of our daily coaching work. It does not promise immediate replies, continuous live supervision or a 24-hour emergency service. Any specific response times or planned availability arrangements are stated in the offer.
You need a working email address, internet access and a device capable of opening the file formats specified in your offer. Tell us promptly if materials do not arrive or cannot be opened so that we can resolve delivery problems. A temporary technical problem does not remove your rights if we fail to provide the agreed service.
6. Athlete participation and safety
Coaching depends on accurate information and cooperation. Provide relevant training history, goals, feedback and information about restrictions that affect safe participation, and tell us when circumstances change. Use appropriate equipment and a suitable training environment. Follow instructions, ask when something is unclear and obtain appropriate in-person assistance when needed.
Online coaching cannot provide hands-on supervision. Training involves physical exertion and a risk of injury. Coaching and general sports nutrition guidance do not provide medical diagnosis, treatment, rehabilitation or a substitute for advice from a qualified healthcare professional. If you have a condition or concern affecting exercise or nutrition, obtain appropriate professional advice before acting on a programme. Stop an activity that causes pain or concerning symptoms and seek suitable assistance.
We do not guarantee a particular strength increase, competition placing, body weight or other outcome. Results depend on individual circumstances, consistency, recovery and other factors. This does not reduce our obligation to provide the service we agreed to supply or your rights where that service is defective.
7. Coaching for minors
Athletes do not have to be adults. For an athlete under 18 who has not acquired full legal capacity, a parent or legal guardian must arrange and accept the coaching agreement, approve the athlete’s participation and act as the contracting customer responsible for payment. We require their confirmation before coaching starts and may ask for reasonable evidence of their authority.
The coaching must be appropriate to the athlete’s age, maturity and circumstances. The parent or guardian must remain available for necessary communication and help arrange suitable supervision. Participation must also be acceptable to the athlete. These terms do not authorise a child to enter an unsuitable financial commitment or waive protections that apply to children.
8. Consumer right to withdraw within 14 days
If you contract as a consumer, you generally have the right to withdraw from an online coaching contract without giving a reason within 14 days after the day the contract is concluded. Where the law extends that period, the extended period applies. If the last day falls on a weekend or applicable public holiday, the deadline moves to the next working day.
To withdraw, send us a clear statement of your decision by email to matous.cipro@gmail.com or by post to our registered business address in section 1. You may use the model form below, but you do not have to. Sending your notice before the deadline is sufficient. You may also use any other method permitted by applicable law.
If you want coaching to start during the withdrawal period, we first obtain your separate, express request to start early. If you then withdraw after part of the service has been provided, you pay only a proportionate amount for the service supplied up to the time you tell us you are withdrawing, provided we gave the required information and obtained the required request. If the agreed total price is excessive, the calculation is based on the market value of what was provided. No such payment is due where the law excludes it, including where the required information or early-start request was missing.
You lose the right to withdraw on full completion of the service only if performance began with your prior express consent and you acknowledged in advance that full completion would end that right. Accepting these terms alone is not an early-start request or that acknowledgement. Sending the first training plan does not amount to completing an ongoing coaching service.
Following a valid withdrawal, we refund the amount due without undue delay and within 14 days after being informed, using the original payment method unless you expressly agree otherwise, without a refund fee. Only a lawful proportionate service charge described above may be deducted.
9. Other cancellations, refunds and the coaching period
We do not offer voluntary change-of-mind cancellations or refunds during an agreed fixed coaching period beyond the rights required by law. This policy does not restrict section 8, rights concerning defective or undelivered services, remedies for our breach, or any other mandatory right to terminate or receive money back.
After any applicable withdrawal period, changing your goals, choosing not to train or not using coaching that we properly make available does not by itself create an entitlement to a refund. A pause, transfer or change to the agreed period requires a separate agreement, except where the law provides otherwise.
Your offer must specify the coaching duration. There is no automatic renewal or commitment to another period unless you expressly agree to clearly stated renewal terms in advance. You may decline a new offer without a charge. If an ongoing contract without a fixed end date is expressly agreed, its termination arrangements must be disclosed before acceptance, and statutory termination rights remain available. These terms do not create an indefinite non-cancellable commitment.
If we cannot provide the agreed service, we will contact you to agree a suitable remedy. We will refund payments for services we do not supply where required by law. We cannot rely on the no-voluntary-refund policy to retain money for services we fail to provide.
10. Complaints and defective services
You can make a complaint by email, telephone or post using section 1. Please identify the agreement, describe the problem and state the remedy you seek; include relevant supporting information where available.
We provide written confirmation of a consumer complaint, including when it was made, its content, your requested remedy and your contact details. We handle it without undue delay and, where the Czech statutory complaint rules apply, resolve it including any correction and inform you of the outcome within 30 days, unless a longer period is separately agreed with you for that complaint. We confirm the resolution in writing or explain a rejection.
Depending on the circumstances and applicable law, remedies may include proper performance, correction, a price reduction or termination and a refund. Failure to resolve a qualifying complaint within the applicable deadline may entitle you to terminate or seek a price reduction. Reasonable costs of a justified complaint are reimbursed where required by law.
11. Coaching materials and personal information
You may retain and use materials provided to you for the athlete’s personal training. You must not sell, publish or commercially distribute our materials without permission. This does not prevent sharing them with the athlete’s parent, guardian, healthcare professional or adviser where reasonably necessary, or using them to exercise a legal right.
You retain your rights in information and recordings you provide. Supplying a photograph, training video or testimonial for coaching does not give us permission to publish it for marketing. These terms do not constitute consent to marketing or processing health information. Any required privacy information or consent is handled separately.
12. Responsibility and ending services for a serious problem
Each party is responsible for its obligations under the agreement and applicable law. Nothing in these terms excludes or limits responsibility for injury or other harm where exclusion is prohibited, intentional wrongdoing, gross negligence, or liability and consumer rights that cannot lawfully be restricted. You do not waive claims merely by acknowledging training risks.
If there is a serious payment, conduct or safety problem, we will explain it and allow a reasonable opportunity to resolve it where appropriate. We may temporarily stop unsafe activity or suspend or end services where justified by a serious breach and permitted by law. Any refund, outstanding payment or damages are determined under the agreement and applicable law; suspension or termination does not automatically forfeit all payments.
13. Disputes and applicable law
Please contact us first so that we can try to resolve a dispute. Consumers may also seek out-of-court dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI). Information and the application route are available at coi.gov.cz/informace-o-adr. An application generally must be made within one year after you first raised the disputed claim with us. This process does not remove your right to go to court.
The agreement is governed by Czech law. If mandatory consumer protections of your country of habitual residence apply, this choice does not deprive you of those protections. Jurisdiction is determined by applicable law; these terms do not require a consumer to use only the courts in Prague.
14. Version and changes
The version supplied when you enter the agreement applies to it. Publishing a later version does not change an existing agreement retrospectively. Changes to an existing agreement require a valid agreement or another lawful basis. If a provision is unenforceable, the remaining provisions continue to apply where legally possible, with mandatory law taking priority.
Model withdrawal form
Use this form only if you wish to withdraw. You may send it by email or post. You do not have to use this form.
To: Matouš-Bohuslav Cipro, IČO 19205309, K zahrádkám 997/19, 155 00 Praha 5 – Stodůlky, Czech Republic; matous.cipro@gmail.com
I/We hereby give notice that I/we withdraw from my/our contract for the following online coaching service:
- Service / coaching period: ____________________
- Date the contract was concluded: ____________________
- Customer name(s): ____________________
- Customer address: ____________________
- Order or invoice reference, if available: ____________________
- Date: ____________________
- Signature(s), only if submitted on paper: ____________________
Delete alternatives that do not apply.